Terms & Conditions

Purchase Terms

Our website uses a Shopify Payment Gateway and Klarna Payment Gateway to securely process all of the transactions that are made on our website. No card details are entered on our website or are stored on our website. We only accept GBP transactions through our Shopify Payment Gateway and we accept Visa, Maestro and Mastercard.

Purchase of Prohibited Goods

For any age restricted items we will only fulfil an order once we have reasonable grounds to believe you are over 18 which can include:

• Photocopy of ID with name, date of birth and address (i.e. driving license)
• Photocopy of Passport with name & date of birth with accompanying document to show address
• Any other acceptable identification materials that will allow us to verify you are over the age of 18

When sending documents to us by email, please remember to omit by blanking out any sensitive information (i.e. Passport number) before delivery.

If we are not provided with appropriate information requested to verify over 18 status, this could delay your order delivery or lead to cancellation.

Purchase of Realistic Imitation Firearms

Due to the current British law it is illegal to sell any realistic imitation firearm to anyone apart from to the following people or organisations;

• Registered UKARA Members or members of legitimate airsoft sites
• Museum or gallery
• Theatrical performances
• Films and television programmes
• Historical re-enactments events
• Members of re-enactment or military vehicle groups
• Crown servants

We must obtain proof that you fall into one of these groups before we can send your order. Acceptable proof would be;

• Your site membership ID which we will verify on the UKARA database
• A letter from the museum or theatre company
• A letter from the commissioning film/TV company
• A copy of your re-enactment/military vehicle membership card
• Proof of employment (Crown Servant)

Over 18's without airsoft or re-enactors membership will only be able to purchase an imitation firearm painted in a non-realistic colour. We provide this service for a small fee where applicable and where the option is available it will be presented on the page for the item you are purchasing. You must be over 18 to in order to make a purchase of any airsoft realistic imitation firearm or imitation firearm.

Please take note that unless an imitation firearm comes from factory in the non-realistic colour requirements by law, then the service of painting a Realistic Imitation Firearm into an Imitation Firearm are excluded from our returns policy. This also extends to any special services or bespoke products unless stated otherwise.

Returns

Your rights to return goods are protected under the UK Distance Selling Rules.

You are entitled to cancel your order and return the goods within 14 days of items being received for a full refund under our money back guarantee, including the cost of delivery. Do this by contacting us by email (info@a2supplies.co.uk) or telephone (0118 956 1411) and quoting the order number supplied to you. Your refund will be paid within 14 days of returned goods being received and not before. You are responsible for the cost and risk or loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or are not as described. Any items returned must be "AS NEW", un-opened, un-used and in the original, undamaged packaging and must not be missing any items from the packaging including any items that come inside packaging. No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.

If an item is faulty, we reserve the right to either commit a repair on the item or dispatch a replacement product. This will not happen until the originally purchased goods are returned and are confirmed to be faulty by our engineers. If it is found the item was not faulty, you will be contacted regarding your options.

In the unlikely event that the item you have purchased is delivered to you in a non-working, faulty state then we must be contacted within 48 hours of receipt. Any longer may invalidate your claim where the item is “Dead on Arrival”. Please contact us at info@a2supplies.co.uk within the time allotted above.

Our engineers are experienced and authorised by manufacturers, where applicable, to undertake repair and remedial work. Under no circumstances should you attempt to repair, disassemble or modify the items you have purchased from A2 Supplies. Doing so will invalidate your warranty and void your item from our returns policy.

Please follow any advice given by A2 Supplies on the purchase of your products concerning care of the item, upkeep and its maintenance. Failure to follow advice given by the employees of A2 Supplies Ltd or using purchased items with incompatible equipment that could damage your item will invalidate your warranty.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If items are returned for refund, the refund will be made back to yourself in the method of payment you used to purchase the item initially. Card for card, PayPal for PayPal, cash for cash etc. We will not refund an item monetarily or to a different payment type due to potential fraudulent activities.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

If you have any complaints, please do not hesitate to contact us to try to resolve the matter. We do partake in the Alternative Dispute Resolution Regulations 2015 Directive and the portal for making a complaint if we cannot resolve the issue amicably is here: http://ec.europa.eu/consumers/odr/

Guarantees & Warranties

Our Warranty Terms on all purchased items is 30 days unless stated otherwise, this does not affect your statutory rights.

Conditions of Warranty:

Original receipt is required as proof of purchase(s). No products will be worked on unless original proof of purchase can be given. In the event that the original receipt is lost or destroyed, we must be provided with enough detail to allow A2 Supplies to examine our records and make a reasonable decision that a receipt on our system pertains to you.

Exclusions:

Your warranty with A2 Supplies does not include any the following:

• Any transportation costs incurred in transporting the item back to the A2 Supplies for repair.
• Any breakages as a result of accidental/negligent damage by the customer.
• Any routine maintenance required
• Any faults arising from misuse
• Any faults arising from any repairs not previously carried out by the A2 Supplies
• Airsoft - Any upgrades that have been installed in the product other than those done by the A2 Supplies engineers
• Airsoft - Any faults arising from the use of poor quality substandard BB's (Staff can provide full details of approved BB makes).

If a Gas Airsoft product is being covered under our warranty then our warranty will be void if the item has been used with anything other than the correct gas for that Airsoft product. This is 144a for plastic guns, green gas for metal guns, Abbey Ultra for any others. Please check with A2 Supplies at time of purchase for detailed advice.

Your A2 Supplies warranty pertaining to (Realistic) Imitation Firearms (Airsoft Guns) is also invalidated if:

• The product has been altered or adjusted in any way from its original format (unless carried out by our engineers employed by A2 Supplies Ltd)
• Any repairs or maintenance to the item(s) have been carried out by any personnel other than those employed by A2 Supplies Ltd to do so
• Our tamperproof safeguards are damaged or have been removed in any way.
• A fault has arisen from the use of poor quality/substandard BB's (please ask for advice from A2 Supplies Ltd at time of purchase).
• You use any gas other than 144A in plastic GBB's.

A2 Supplies may change the terms and conditions of our warranty so please make sure you fully read them prior to any purchase made.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

Deliveries and their Schedules

Mainland UK only. Orders need to be placed and paid for before 12.00 Midday to be despatched that day. The courier delivery times are 8am-5pm.

We aim to dispatch our deliveries as soon as possible. Once dispatch has been made you should receive the product within 2-3 working days but this delivery date can vary due to courier delivery timetables.

If your order is substantially difficult to fulfil the order within a reasonable time frame you will be contacted and detailed the problem for your acceptance of the new delivery terms. If you would not like to continue to wait an extended period of time for dispatch date or if the courier is unable to fulfil the delivery then you are within your rights to reject the order and be refunded for your purchases made. These issues are exceptional circumstances and we will try to keep yourself, the customer, appraised of all the details as much as we are able to.

If an item you’d like to purchase is out of stock, we will contact you either offering to back order the goods for you or refund your purchases if you’d rather not wait.